Johnson County Livable Community
Information for Successful Aging

Contact | View JCLC Newsletters | Font Size:

Skip Navigation LinksHome > Find Services > Office of the State Long-Term Care Ombudsman

Office of the State Long-Term Care Ombudsman  

Jessie Parker Building 510 E. 12th St., Room 2
Des Moines, IA 50319
get directions

Pam Railsback
email | website

Phone Numbers
Business: 319-541-0318
Toll Free: 866-236-1430
Fax: 515-725-3313


Monday through Friday - 8:00-4:30pm
Saturday and Sunday - Closed
Closed Holidays
Toll Free number available 24 hours a day, 365 days a year

Description of Organization and Service Provided

A Local Long-Term Care Ombudsman is an advocate for residents and tenants of assisted living programs, nursing facilities, residential care facilities, and elder group homes.  Mandated by the Older Americans Act, each state is required to have a Long-Term Care Ombudsman program.  This office can investigate complaints in licensed facilities that may affect the health, safety, welfare or rights of residents or tenants.  Whether through individual contact with residents/tenants, negotiating a solution to an issue with a facility staff person, or systemic advocacy, long-term care ombudsmen make a difference in the lives of residents and tenants in long-term care facilities everyday.

This office also administers the Volunteer Ombudsman Program, and places trained volunteers in nursing facilities.  The volunteers assist the Office of the State Long-Term Care Ombudsman in carrying out the duties described in the Older Americans Act.

We advocate for individuals living in a long-term care facility (ie Nursing facilities and Skilled Nursing Facilities, Residential Care Facilities, Assisted Living Programs, and Elder Group Homes).  We welcome calls from residents and tenants, caregivers, community members and providers.  All calls remain confidential.

Cost of Service
Free and Confidential.

Methods of payments accepted

Reduced Rate Accepted?
No fees for services provided


Accepted Insurance Types

Certifications / Credentials


This page was last updated by the provider on 6/27/2018

« back to listing