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Information for Successful Aging

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Office of the State Long-Term Care Ombudsman  

Jessie Parker Building 510 E. 12th St., Suite 2
Des Moines, IA 50319
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Pam Railsback
email | website

Phone Numbers
Business: 866-236-1430
Toll Free: 866-236-1430
Fax: 515-725-3313


Monday through Friday - 8:00-4:30pm
Saturday and Sunday - Closed
Closed State Holidays
Toll Free number available 24 hours a day, 365 days a year

Description of Organization and Service Provided

In Iowa, the Office of the State Long-Term Care Ombudsman (OSLTCO) is authorized by the federal Older Americans Act and the state Older Iowans Act. Operating as an independent entity within the Iowa Department on Aging, its mission is to protect the health, safety, welfare and rights of individuals residing in long-term care facilities by providing advocacy, investigating complaints with residents'/tenants' permission and seeking resolutions to problems with the goal of enhancing quality of life and care.  Our activities include:

  • Advocating for residents’/tenants’ rights and quality care in nursing facilities, residential care facilities and assisted living programs;
  • Resolving complaints made by or on behalf of residents/tenants of long-term care facilities;
  • Educating consumers and long-term care providers about residents’/tenants’ rights;
  • Promoting the development of citizen organizations, family councils and resident councils;
  • Providing information to the public on nursing facilities and other long-term care facilities, the rights of residents/tenants and legislative and policy issues; and
  • Promoting community involvement through volunteer opportunities.

Anyone is welcome to contact us for technical assistance or to submit a complaint regarding issues occurring in a long-term care facility.  We welcome family members, friends, communit y members, facility staff and individuals living in long-term settings to reach out to us.  All of our services are free and confidential.

Cost of Service
Free and Confidential.

Methods of payments accepted

Reduced Rate Accepted?
No fees for services provided


Accepted Insurance Types

Certifications / Credentials


This page was last updated by the provider on 1/30/2019

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