Johnson County Livable Community
Information for Successful Aging

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Office of the State Long-Term Care Ombudsman  

Address
Jessie Parker Building 510 E. 12th St., Room 2
Des Moines, IA 50319
get directions

Contact
Pam Railsback
email | website

Phone Numbers
Business: 319-541-0318
Toll Free: 866-236-1430
Fax: 515-725-3313

Type
Governmental

Hours
Monday through Thursday 7am-4:30pm, Friday 8am-12pm.
Saturday and Sunday - Closed
Closed Holidays
Toll Free number available 24 hours a day, 365 days a year

Description of Organization and Service Provided

A Local Long-Term Care Ombudsman is an advocate for residents and tenants of assisted living programs, nursing facilities, residential care facilities, and elder group homes.  Mandated by the Older Americans Act, each state is required to have a Long-Term Care Ombudsman program.  This office can investigate complaints in licensed facilities that may affect the health, safety, welfare or rights of residents or tenants.  Whether through individual contact with residents/tenants or systemic advocacy, long-term care ombudsmen make a difference in the lives of residents and tenants in long-term care facilities everyday.

This office administers the Volunteer Ombudsman Program, and places trained volunteers in nursing facilities.  The volunteers assist the Office of the State Long-Term Care Ombudsman in carrying out the duties described in the Older Americans Act.



Eligibility
We advocate for individuals living in a long-term care facility (ie Nursing facilities and Skilled Nursing Facilities, Residential Care Facilities, Assisted Living Programs, and Elder Group Homes).  We welcome calls from residents and tenants, caregivers, community members and providers.  All calls remain confidential.

Cost of Service
Free and Confidential.

Methods of payments accepted
-

Reduced Rate Accepted?
No fees for services provided

Other
-

Accepted Insurance Types
N/A

Certifications / Credentials
N/A

Insured
-

This page was last updated by the provider on 9/21/2016

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